Customer implementation story

Sayonar: visits, MML and cash collection

Required visit steps, must-stock checks, orders and cash receipts in one mobile workflow, with routes and commercial reporting connected in Smartup.

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Client: Sayonar
Industry: Distribution of food products (FMCG)

Mandatory visit steps
MML - Must-Stock List checks at the outlet
Routing of sales representatives and couriers
Mobile order capture
Cash collection control at retail outlets

Evidence level

Evidence boundaries

Evidence level: Verified mechanism
Implementation scope: Mandatory visit steps · MML - Must-Stock List checks at the outlet · Routing of sales representatives and couriers · Mobile order capture · Cash collection control at retail outlets · Automatic commercial reporting · Digital product marking tools
Operating model: Not disclosed
Measurement window: The public source does not state one measurement period; this page presents the verified implementation mechanism.
What is verified: The implemented mechanism is shown. Outcomes without a verified period, baseline and method are not published.
Country: Uzbekistan

A structured sales visit

Plan the route. Guide the visit. Record the work.

Explore Sayonar’s documented workflow: location-based routes, required visit steps, the Must-Stock List (MML), mobile orders, cash collection and commercial reporting.

Choose a stage or watch the workflow advance automatically.

Mobile visit guide

Retail outlet visit

Five steps at the outlet

01Route to the outlet
02Required visit steps
03Must-stock check
04Order in the app
05Cash receipt

This diagram explains the workflow; it is not a screenshot of the customer’s system.

01 · Route

Build routes around retail outlet locations

What the team does: Sales representative and courier routes use outlet locations instead of familiar, manually assembled stop lists.
What Smartup records: An outlet is not repeated within the same route. The employee and manager share the visit sequence.
What becomes clear: Where the employee goes and which outlets belong to the route.

01 · Route

Build routes around retail outlet locations

What the team does: Sales representative and courier routes use outlet locations instead of familiar, manually assembled stop lists.
What Smartup records: An outlet is not repeated within the same route. The employee and manager share the visit sequence.
What becomes clear: Where the employee goes and which outlets belong to the route.

02 · Visit

Guide the representative through the required steps

What the team does: The representative follows a defined visit workflow in the mobile app.
What Smartup records: Required actions form one sequence for the work at each retail outlet.
What becomes clear: Which visit steps are complete and where the process needs attention.

03 · MML

Use assortment gaps to guide the sales conversation

What the team does: The representative checks the Must-Stock List and discusses required products missing from the shelf.
What Smartup records: The required assortment, observed gaps and order priorities are linked within the visit.
What becomes clear: Which missing must-stock products to discuss for the next order.

04 · Order & payment

Record the order and cash received at the outlet

What the team does: The representative captures the order in the app and records cash receipts and documents on site.
What Smartup records: Transactions enter the records directly, without a separate transfer from paper notes.
What becomes clear: What the customer ordered and which payment was received during the visit.

05 · Reporting

Review commercial activity without a manual summary

What the team does: Orders, sales, stock, receivables and discounts are brought together automatically.
What Smartup records: Digital product marking tools remain within the same sales process.
What becomes clear: What is happening across sales and required operations, without waiting for a separate report.

MML during the visit

Turn a shelf check into an order conversation.

The Must-Stock List (MML) defines the required assortment. During a visit, it helps the representative identify gaps and discuss the missing products with the customer.

01Required assortment

What the outlet should stock

02Missing products

What the shelf check reveals

03Order priorities

What to discuss with the customer

No actual assortment, quantities or retail outlet data are shown.

Two roles. One routing principle.

Plan representative and courier routes from outlet locations.

Each role has its own work sequence. Both use outlet geography, with duplicate stops excluded from a route.

Sales representative

AOutlet locations

BNo duplicate stops

Courier

ADelivery addresses

BDelivery sequence

Transactions at the outlet

Record orders and payments where they happen.

The mobile workflow connects outlet activity to business records without an intermediate paper log.

Mobile order capture

The representative creates the customer’s order in the app during the visit.

Cash collection control

Cash received and supporting documents are recorded on site and enter the business records directly.

Commercial visibility

Five data sources. One view of the business.

Automatic commercial reporting brings the key records together without a separate manual consolidation.

01Orders

02Sales

03Stock

04Receivables

05Discounts

Digital product marking

Keep required marking operations within the sales workflow.

Tools for working with digitally marked products are configured in the same system used by the sales team.

01Digitally marked product
02Sales transaction
03Connected workflow

The process change

From disconnected stages to a structured workflow.

Before

Sales stages were disconnected

Routes followed familiar patterns, cash collection lacked transparent control and management had to wait for commercial summaries.

After

Visits, orders, payments and reporting are linked

Required visit steps, MML checks, mobile transactions and commercial records form one connected workflow.

Documented scope

What the Sayonar implementation connects

01Mandatory visit steps
02MML - Must-Stock List checks at the outlet
03Routing of sales representatives and couriers
04Mobile order capture
05Cash collection control at retail outlets
06Automatic commercial reporting
07Digital product marking tools

Questions for your working session

What to review before a pilot

Route preparation

Who plans representative and courier routes today, and which data do they use?

Visit quality

Which actions must a representative complete at every outlet?

Must-stock assortment

How does the team identify MML gaps and turn them into a follow-up action?

Orders and payments

Where are orders, cash receipts and documents recorded before they reach accounting?

Commercial visibility

How many manual summaries are needed to compare sales, stock and receivables?

What the evidence supports

A documented workflow, not an unmeasured performance claim.

The public source does not disclose a measurement period, baseline or method for quantified improvements. This page therefore explains the implementation without assigning a growth rate, mileage saving or payback period.

Measurement period: The public source does not state one measurement period; this page presents the verified implementation mechanism.
Public evidence scope: The implemented mechanism is shown. Outcomes without a verified period, baseline and method are not published.

Book a working session All cases

Sayonar: visits, MML and cash collection

Evidence boundaries

Plan the route. Guide the visit. Record the work.

Five steps at the outlet

Build routes around retail outlet locations

Guide the representative through the required steps

Use assortment gaps to guide the sales conversation

Record the order and cash received at the outlet

Review commercial activity without a manual summary

Turn a shelf check into an order conversation.

Plan representative and courier routes from outlet locations.

Record orders and payments where they happen.

Mobile order capture

Cash collection control

Five data sources. One view of the business.

Keep required marking operations within the sales workflow.

From disconnected stages to a structured workflow.

Sales stages were disconnected

Visits, orders, payments and reporting are linked

What the Sayonar implementation connects

What to review before a pilot

Who plans representative and courier routes today, and which data do they use?

Which actions must a representative complete at every outlet?

How does the team identify MML gaps and turn them into a follow-up action?

Where are orders, cash receipts and documents recorded before they reach accounting?

How many manual summaries are needed to compare sales, stock and receivables?

A documented workflow, not an unmeasured performance claim.

Related evidence